Alexander Gillespie Email & Phone Number | With over 10 years of dynamic leadership in customer support, spanning both hyper-growth startups and established corporations, I have consistently excelled in orchestrating strategies across diverse global markets. As the Global Head of Customer Support, reporting to the interim CEO, I spearheaded initiatives that seamlessly integrated AI into support operations, resulting in a remarkable 50% annual cost savings and a 50% increase in individual agent productivity. In my role as Head of US Customer Support, I not only established and surpassed customer support benchmarks but also played a pivotal role in shaping employee benefits and fostering a distinctive company culture within both hyper-growth startups and established corporations. This includes achieving notable successes in CSAT, response time, and closure time benchmarks. As the AppleCare QA Program Manager, I led a high-performing team to a remarkable 98% independent quality score. My application of Six Sigma methodologies and strategic changes in the contact center led to a 25% improvement in interaction speed and a significant +10% increase in both CSAT and evaluation compliance. I also had the honor of earning the prestigious ACEA Award. Beyond my corporate leadership, I have dedicated myself to coaching youth baseball, emphasizing fundamental techniques, teamwork, and sportsmanship. Notable achievements include securing the Division Y Winner title twice (Spring and Fall '23) and being honored as Coach of the Season (Spring '23). My wealth of experience, industry expertise, and proven track record of achievements, spanning hyper-growth startups and established corporations, underscore my ability to drive operational excellence, implement innovative solutions, and build lasting relationships across diverse professional and community settings.

Alexander Gillespie

With over 10 years of dynamic leadership in customer support, spanning both hyper-growth startups an...
Summerville, South Carolina, United States

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Alexander Gillespie’s Email alexander.gillespie@bestbuy.com

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Alexander Gillespie’s Location Summerville, South Carolina, United States

Alexander Gillespie’s Current Industry Grover

Alexander Gillespie’s Prior Industry Apple | Best Buy | Electronic Arts | Taco Bell

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Work Experience

Grover

Global Head of Customer Support

2022-10-01 00:00:00 - Present

Apple

QA Program Manager

2020-05-01 00:00:00 - 2022-02-01 00:00:00

Best Buy

Connectivity Sales Supervisor

2012-08-01 00:00:00 - 2015-04-01 00:00:00

Electronic Arts

Quality Assurance Lead

2008-02-01 00:00:00 - 2009-06-01 00:00:00

Taco Bell

Assistant Store Manager

2005-06-01 00:00:00 - 2008-02-01 00:00:00

Skills

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Languages

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FAQ About Alexander Gillespie

Alexander Gillespie is located at
Summerville, South Carolina, United States

Alexander Gillespie is a With over 10 years of dynamic leadership in customer support, spanning both hyper-growth startups and established corporations, I have consistently excelled in orchestrating strategies across diverse global markets. As the Global Head of Customer Support, reporting to the interim CEO, I spearheaded initiatives that seamlessly integrated AI into support operations, resulting in a remarkable 50% annual cost savings and a 50% increase in individual agent productivity. In my role as Head of US Customer Support, I not only established and surpassed customer support benchmarks but also played a pivotal role in shaping employee benefits and fostering a distinctive company culture within both hyper-growth startups and established corporations. This includes achieving notable successes in CSAT, response time, and closure time benchmarks. As the AppleCare QA Program Manager, I led a high-performing team to a remarkable 98% independent quality score. My application of Six Sigma methodologies and strategic changes in the contact center led to a 25% improvement in interaction speed and a significant +10% increase in both CSAT and evaluation compliance. I also had the honor of earning the prestigious ACEA Award. Beyond my corporate leadership, I have dedicated myself to coaching youth baseball, emphasizing fundamental techniques, teamwork, and sportsmanship. Notable achievements include securing the Division Y Winner title twice (Spring and Fall '23) and being honored as Coach of the Season (Spring '23). My wealth of experience, industry expertise, and proven track record of achievements, spanning hyper-growth startups and established corporations, underscore my ability to drive operational excellence, implement innovative solutions, and build lasting relationships across diverse professional and community settings.