Alex Yasuda Email & Phone Number | Working as LAM Customer Support Lead when needed to help with Projects timelines and Business Impacts Handle complex technical customer issues and provide support for a product or product line. Work independently to prioritize assigned workload and backlog. Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems. Assist customers by encouraging the use of self-support tools provided by CA/Broadcom by explaining and demonstrating functionality and benefits to customers. Partner with team members to coordinate ownership of support issue escalations for the product or product line. Provide coaching and mentoring to less experienced team members with respect to progressing issues, troubleshooting and recreating customer issues. Provide leadership in organization initiatives with respect to the omnichannel- these include creation and identification of key knowledge content, active participation in CA/Broadcom Support communities and working across chat channels. Be equally comfortable working across on premise and cloud based applications Improve product quality by identifying and documenting predominant customer issues which require assessment by the Support Planning Team Knowledge documents

Alex Yasuda

Working as LAM Customer Support Lead when needed to help with Projects timelines and Business Impact...
São Bernardo Do Campo, São Paulo, Brazil

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Alex Yasuda’s Location São Bernardo Do Campo, São Paulo, Brazil

Alex Yasuda’s Current Industry Broadcom

Alex Yasuda’s Prior Industry Symantec | Kawasaki Motores Do Brasil | Coopertel Cooperativa De Trabalho De Prof Telecom E Afins

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Senior Support Engineer

Present

Principal Support Engineer - Enterprise Software Division

2018-11-01 00:00:00 - Present

Technical Support Engineer

2009-04-01 00:00:00 - 2010-02-01 00:00:00

Technical Support

2008-06-01 00:00:00 - 2009-03-01 00:00:00

Technical Support

2002-08-01 00:00:00 - 2008-05-01 00:00:00

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Alex Yasuda is a Working as LAM Customer Support Lead when needed to help with Projects timelines and Business Impacts Handle complex technical customer issues and provide support for a product or product line. Work independently to prioritize assigned workload and backlog. Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems. Assist customers by encouraging the use of self-support tools provided by CA/Broadcom by explaining and demonstrating functionality and benefits to customers. Partner with team members to coordinate ownership of support issue escalations for the product or product line. Provide coaching and mentoring to less experienced team members with respect to progressing issues, troubleshooting and recreating customer issues. Provide leadership in organization initiatives with respect to the omnichannel- these include creation and identification of key knowledge content, active participation in CA/Broadcom Support communities and working across chat channels. Be equally comfortable working across on premise and cloud based applications Improve product quality by identifying and documenting predominant customer issues which require assessment by the Support Planning Team Knowledge documents - Updates and Creation

Alex Yasuda has prior
experience in the following industries:
Symantec | Kawasaki Motores Do Brasil | Coopertel Cooperativa De Trabalho De Prof Telecom E Afins

Alex Yasuda has the following professional experience:
Ca Technologies | Broadcom | Symantec | Kawasaki Motores Do Brasil | Coopertel Cooperativa De Trabalho De Prof Telecom E Afins