Alberto Amezcua Email & Phone Number | Expert in BPO/Contact Center solutions; performance management, productivity improvement, process redesign and operational & financial efficiency. • Results-driven management executive with 25 years experience in contact center/BPO project management, new implementations, operations and contact center leadership in high-volume domestic and international operations. • Experience on management, directing and executive negotiation, commercializing, implementation and project operation (US and LATAM), management of operations, administrative and leadership associate for operation. • Experience on the technology industry, telecommunications, services, e-commerce, finance, bank, money transfer, tech support, automotive, travel, retail, real state, government in others.

Alberto Amezcua

Expert in BPO/Contact Center solutions; performance management, productivity improvement, process re...
Mexico

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Alberto Amezcua’s Email aamezcua@telvista.com.mx

Alberto Amezcua’s Phone Numbers

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Alberto Amezcua’s Location Mexico

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Alberto Amezcua’s Prior Industry SNDIF | Qualfon | Telvista | Telvista Inc.

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Regional Business Unit Director

2022-01-01 00:00:00 - Present

Director of nearshore operations

2019-04-01 00:00:00 - Present

General Director and holder for ITC

2017-04-01 00:00:00 - 2018-12-01 00:00:00

Site Director & Country leader

2015-02-01 00:00:00 - 2017-04-01 00:00:00

Director Site Operations

2003-10-01 00:00:00 - 2015-02-01 00:00:00

Operations Manager

1998-01-01 00:00:00 - 2002-01-01 00:00:00

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Alberto Amezcua is a Expert in BPO/Contact Center solutions; performance management, productivity improvement, process redesign and operational & financial efficiency. • Results-driven management executive with 25 years experience in contact center/BPO project management, new implementations, operations and contact center leadership in high-volume domestic and international operations. • Experience on management, directing and executive negotiation, commercializing, implementation and project operation (US and LATAM), management of operations, administrative and leadership associate for operation. • Experience on the technology industry, telecommunications, services, e-commerce, finance, bank, money transfer, tech support, automotive, travel, retail, real state, government in others.