Al Parker Email & Phone Number | Responsible for development of processes and systems that determine a customer's eligibilty for technical support, hardware replacement, and software download access to ensure that our customers get the correct level of service.Manager of front-line call center and oursource vendors who answer technical support phone lines and email queues for Cisco Systems Technical Assistance Center (TAC).PC and desktop support to sales agents.

Al Parker

Responsible for development of processes and systems that determine a customer's eligibilty for tech...
Raleigh-Durham, Raleigh-Durham, United States

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Al Parker’s Email alparker@cisco.com

Al Parker’s Phone Numbers

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Al Parker’s Location Raleigh-Durham, Raleigh-Durham, United States

Al Parker’s Current Industry Cisco

Al Parker’s Prior Industry IBM

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Global Entitlement Manager

Present

Global Entitlement Manager

2007-01-01 00:00:00 - Present

Technical Support

1993-01-01 00:00:00 - 1996-01-01 00:00:00

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Al Parker is a Responsible for development of processes and systems that determine a customer's eligibilty for technical support, hardware replacement, and software download access to ensure that our customers get the correct level of service.Manager of front-line call center and oursource vendors who answer technical support phone lines and email queues for Cisco Systems Technical Assistance Center (TAC).PC and desktop support to sales agents.