Akash Sethy Email & Phone Number | I am a proactive and achievement-oriented professional with over 5 years of expertise in Customer Service, Vendor Management, Operations, Client Management, Sales, and Tele-collection. Proven track record in customer relationship management, process management, developing methods, and upgrading processes to enhance efficiency and productivity Skilled in resolving escalations within prescribed TAT, BPO operations, and motivating & guiding teams to achieve business objectives. Skilled in managing operations, focusing on maximizing customer satisfaction & process compliance Proficient in managing end-to-end operations and ensuring seamless delivery of services to clients, adhering to quality standards and SLAs. Capability to analyze complex data, identify trends, and provide insights to drive process improvements and business growth Excellent leadership and decision-making skills, with a strategic mindset to identify opportunities and challenges, and devise effective solutions • Managed various queries, request & complaints of the customers for PAN India • Maintained close coordination with Operations Team for processing Loan related information

Akash Sethy

I am a proactive and achievement-oriented professional with over 5 years of expertise in Customer Se...
Mumbai, Maharashtra, India

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Akash Sethy’s Location Mumbai, Maharashtra, India

Akash Sethy’s Current Industry Idfc First Bank

Akash Sethy’s Prior Industry Teleperformance | Hero Fincorp | L And T Financial Services

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Senior Strategy Manager

2023-06-01 00:00:00 - Present

Operations Manager

2022-11-01 00:00:00 - 2023-05-01 00:00:00

Tele-Collection Manager

2021-10-01 00:00:00 - 2022-11-01 00:00:00

Assistant Call Center Manager

2019-10-01 00:00:00 - 2021-10-01 00:00:00

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Akash Sethy is a I am a proactive and achievement-oriented professional with over 5 years of expertise in Customer Service, Vendor Management, Operations, Client Management, Sales, and Tele-collection. Proven track record in customer relationship management, process management, developing methods, and upgrading processes to enhance efficiency and productivity Skilled in resolving escalations within prescribed TAT, BPO operations, and motivating & guiding teams to achieve business objectives. Skilled in managing operations, focusing on maximizing customer satisfaction & process compliance Proficient in managing end-to-end operations and ensuring seamless delivery of services to clients, adhering to quality standards and SLAs. Capability to analyze complex data, identify trends, and provide insights to drive process improvements and business growth Excellent leadership and decision-making skills, with a strategic mindset to identify opportunities and challenges, and devise effective solutions • Managed various queries, request & complaints of the customers for PAN India • Maintained close coordination with Operations Team for processing Loan related information