Ahtesham Syed Email & Phone Number | ITIL Foundation in IT Service Management certified professional with 8+ years of experience in core IT Operations and Project Management, Incident Management, Team Management, Process Consulting, Process Operations, currently associated with Jacobs Engineering India Private Limited Mumbai as an L2 Senior Analyst (SME). Hands-on knowledge in ITSM \ ITIL Framework. Subject Matter Expert of Microsoft SharePoint, MS Teams, M365, and EUC. Experience in Service Desk L1\ L2\ Shift Lead\ Team Lead\ SME. Experience in Identity and Access Management, Incident Management, and Server Monitoring. Experience in Installing and Configuring Windows 2008 / 2012 Servers. Experience in Active Directory, Azure AD, Exchange Online, and On-premises operations. Experience in SharePoint online, Office 365, MS Teams, Skype for Business, OneDrive, BYOD, Blackberry Technology. Experience in Azure, McAfee, SEPM, SCCM, SCOM and Safeguard Management console. Experience in ticketing tools (ITSM Remedy, Service Now) Exposure to Cloud Technologies like Azure, Citrix, VMware, and Hyper-V environment. Experience in overall IT Security, IT Operations, Applications & Infrastructure Management, E-Mail System management, Network related issues & resolution promptly. Knowledge and understanding of Backup Solutions: Symantec Veritas / NTBackup Good understanding of Backup, Storage and recovery, Memory Management, Windows, DNS, DHCP, WINS, TCP/IP, Routing, Firewalls, Registry, Blue Screen, Windows Clustering. Exposure to ISP Infrastructure and Security Concepts. Exposure to Remote Tool like Bomgar, Net meeting, VNC, Ammy Admin, Lync, MS Teams, Go to assist, RDP, Team Viewer. Flexibility to work with new technologies and willingness to accept new challenges. A team player with excellent communication, relationship management, problem-solving, and customer service skills.

Ahtesham Syed

ITIL Foundation in IT Service Management certified professional with 8+ years of experience in core...
India

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Ahtesham Syed’s Email ahtesham.syed@capgemini.com

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Ahtesham Syed’s Location India

Ahtesham Syed’s Current Industry Jacobs

Ahtesham Syed’s Prior Industry Capgemini | Wipro Infotech | Sunray Services

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Work Experience

Jacobs

Engineer (Business Enablement & Automation)

2023-04-01 00:00:00 - Present

Capgemini

Senior Analyst

2018-10-01 00:00:00 - 2019-11-01 00:00:00

Wipro Infotech

Technical Support Engineer (L2)

2014-09-01 00:00:00 - 2015-10-01 00:00:00

Sunray Services

Hardware Engineer

2013-06-01 00:00:00 - 2014-07-01 00:00:00

Skills

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Languages

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FAQ About Ahtesham Syed

Ahtesham Syed is located at
India

Ahtesham Syed is a ITIL Foundation in IT Service Management certified professional with 8+ years of experience in core IT Operations and Project Management, Incident Management, Team Management, Process Consulting, Process Operations, currently associated with Jacobs Engineering India Private Limited Mumbai as an L2 Senior Analyst (SME). Hands-on knowledge in ITSM \ ITIL Framework. Subject Matter Expert of Microsoft SharePoint, MS Teams, M365, and EUC. Experience in Service Desk L1\ L2\ Shift Lead\ Team Lead\ SME. Experience in Identity and Access Management, Incident Management, and Server Monitoring. Experience in Installing and Configuring Windows 2008 / 2012 Servers. Experience in Active Directory, Azure AD, Exchange Online, and On-premises operations. Experience in SharePoint online, Office 365, MS Teams, Skype for Business, OneDrive, BYOD, Blackberry Technology. Experience in Azure, McAfee, SEPM, SCCM, SCOM and Safeguard Management console. Experience in ticketing tools (ITSM Remedy, Service Now) Exposure to Cloud Technologies like Azure, Citrix, VMware, and Hyper-V environment. Experience in overall IT Security, IT Operations, Applications & Infrastructure Management, E-Mail System management, Network related issues & resolution promptly. Knowledge and understanding of Backup Solutions: Symantec Veritas / NTBackup Good understanding of Backup, Storage and recovery, Memory Management, Windows, DNS, DHCP, WINS, TCP/IP, Routing, Firewalls, Registry, Blue Screen, Windows Clustering. Exposure to ISP Infrastructure and Security Concepts. Exposure to Remote Tool like Bomgar, Net meeting, VNC, Ammy Admin, Lync, MS Teams, Go to assist, RDP, Team Viewer. Flexibility to work with new technologies and willingness to accept new challenges. A team player with excellent communication, relationship management, problem-solving, and customer service skills.