Adriana Gastelum Email & Phone Number | Led teams of up to 18 agents at a time in a call center environment, primarily assisted with escalated calls, resolving difficult scenarios with customers, and tracking & maintaining both quality and efficiency metrics. Utilized Microsoft office skills to engineer tracking spreadsheets that assisted site wide with metrics & accountability. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure a resolution Keep record of customer interactions, process customers accounts and file documents.

Adriana Gastelum

Led teams of up to 18 agents at a time in a call center environment, primarily assisted with escalat...
Metropolitan Fresno, Metropolitan Fresno, United States

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Adriana Gastelum’s Email adriana.gastelum@alorica.com

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Adriana Gastelum’s Location Metropolitan Fresno, Metropolitan Fresno, United States

Adriana Gastelum’s Current Industry Alorica

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Work Experience

Alorica

Team Manager

2011-01-01 00:00:00 - Present

Skills

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Languages

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FAQ About Adriana Gastelum

Adriana Gastelum is located at
Metropolitan Fresno, Metropolitan Fresno, United States

Adriana Gastelum is a Led teams of up to 18 agents at a time in a call center environment, primarily assisted with escalated calls, resolving difficult scenarios with customers, and tracking & maintaining both quality and efficiency metrics. Utilized Microsoft office skills to engineer tracking spreadsheets that assisted site wide with metrics & accountability. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure a resolution Keep record of customer interactions, process customers accounts and file documents.