Adolfo Mora Email & Phone Number | I have developed my career mostly in three industries: Customer service, Learning & Development; and, Hospitality. Hospitality: 4 years of experience in customer success helping customers to learn how to use the company's software. During this time, I have also been leading a team of coaches (6-8 members) for about 1.5 years. Learning & Development: 6 years of experience, during this time I performed as a Learning Coordinator, Learning Analyst, and then Learning Specialist; participating in a variety of projects and having different functions like learning platform administration, data quality, building reports, video, and audio editing, training delivery of both face-to-face and virtual classes, client relationship management, and customer service. Customer service: 7 years of experience in various call centers providing phone support to different products or services; both inbound and outbound. As a business administration professional, I like to organize teams, coordinate efforts to ensure the company's/department's goals are met while also caring about the employees workload management to avoid burnouts; and I also like to support the employee's career development aspirations building plans that are reasonable and achievable.

Adolfo Mora

I have developed my career mostly in three industries: Customer service, Learning & Development; and...
Costa Rica

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Customer Support Lead

Present

Senior Learning Specialist

2013-04-01 00:00:00 - 2018-12-01 00:00:00

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Adolfo Mora is a I have developed my career mostly in three industries: Customer service, Learning & Development; and, Hospitality. Hospitality: 4 years of experience in customer success helping customers to learn how to use the company's software. During this time, I have also been leading a team of coaches (6-8 members) for about 1.5 years. Learning & Development: 6 years of experience, during this time I performed as a Learning Coordinator, Learning Analyst, and then Learning Specialist; participating in a variety of projects and having different functions like learning platform administration, data quality, building reports, video, and audio editing, training delivery of both face-to-face and virtual classes, client relationship management, and customer service. Customer service: 7 years of experience in various call centers providing phone support to different products or services; both inbound and outbound. As a business administration professional, I like to organize teams, coordinate efforts to ensure the company's/department's goals are met while also caring about the employees workload management to avoid burnouts; and I also like to support the employee's career development aspirations building plans that are reasonable and achievable.