Adedotun Adegoke Email & Phone Number | • Ensure the overall efficiency of the NOC and ensure accuracy of technical reports to different target groups. • Ensure all workarounds done to restore service are revisited in view of permanent resolution. • Analyze fault statistics of overall network and provide useful insights that supports both operational and strategic decision at all levels of Management. • Initiate and implement ideas on improvements to operational procedures, policies, network management and NOC functionality • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. • Coach and train the Network Operations team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs. • Ensure prompt identification of problems in the network and work together with performance and customer experience teams to achieve business performance targets and customer service level agreement. • Adopt new network management processes according to best practice to Suit Company’s business strategy. • Establish and maintain well-defined and effective communication channels within NOC, Network Management unit as well as internal and external customers. • Overall custodian of the NOC Knowledge base. • Create an environment which enables NOC personnel to effectively and promptly react to all network related faults • Co-ordinate the activities and output of direct reports. • Set direct report objectives and monitor performance based on set objectives. • Identify training needs of the NOC team. • Ensure budgetary control • Manage time, make decisions and take responsibility for decisions taken in the NOC • Manage the network management center to achieve key performance targets.General Audit of Tools and Equipment. Routine Maintenance and checks of the Tool. Identify and request for new equipment. • Generating Performance Statistic report through the use of HP Performance Manager • Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed. . • Work to make Service Desk the single source of truth and service delivery channel for IT. • Monitor and manage phone queue (participating in escalated calls as needed). • Trend analysis of SLA using KPI • Assisting in maintaining predetermined SLA and delivering esteemed service to the customer without the customer feeling any cost • .Managing incidents and ensuring they are been resolved as soon as possible so as not to cause hindrance or disruption in SERVICE. • To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery. • To provide reports to an agreed schedule (or on request), including management and account performance reports. • Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes. • Proffer solutions or advice on areas where SLAs are been breached to ensure proper availability of service to the customer. • Collate major incidents for P1 and P2 on a weekly basis with data collected daily from Service Desk for weekly review meetings where agreements are redressed and penalties are drawn. • Draw up recommendations and observations on areas where services are not been met in order for the services to be stable. • Create a KPI report for Etisalat Management on incidents and request been made the previous week and analyze the report on the key areas where improvements are needed. • Generate reports for incidents exceeding 24hours for priority calls and escalate to the management for review.• Responsible for drawing up shift schedule for team members. • Daily and weekly Resource Management. • Ensuring Service delivery of the vendor to the customer in compliance with all service processes, business rule and KPI requirement. • Closely work with other functional teams for troubleshooting and system improvement. • Raising of trouble tickets for fault calls, closing of the resolved fault calls using escalation tool. • Service request configuration and management in provisioning application. • Responsible network 1st line operation and maintenance (O&M) in Network Operation Center (NOC) [24 X7 in 6hours shift, 7 days a week] for IN/VAS nodes. • Assist and support IN related Configuration Management (CM), Performance Management (PM) and Fault Management (FM) for the Online Charging System. • Perform remote Corrective Maintenance (CM) from NOC for the IN & VAS nodes. • Monitor IN nodes performance and perform troubleshooting for any issue occurred in NOC. • Prepare regular report for network performance : - Daily generation of traffic report for various Value Added Services ( RBT, SMSC, MDSP,USSD, PUSHMAIL, UAP, URP,USSD) using the Linux operating system, Oracle database , Huawei Report Client, Remote Desktop and Filezilla. • Server checks on OCS nodes using Informix database system to verify the database and log file status • Backing up of the CDR database to tape and disk using Informix in UNIX operating system environment.• GSM Network monitoring (BSS). • Alarm monitoring using the Local Maintenance Terminal BSC6000 (LMT) • iManager M2000 Mobile Element Management System . • Troubleshooting ,Escalation and Resolution . • First and Second level troubleshooting of alarms • Opening and closing Trouble Tickets to resolve alarms • Key Performance index(kpi) report generation for network performance team.

Adedotun Adegoke

• Ensure the overall efficiency of the NOC and ensure accuracy of technical reports to different tar...
Nigeria

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Adedotun Adegoke’s Email adedotun.adegoke@ihstowers.com

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Adedotun Adegoke’s Location Nigeria

Adedotun Adegoke’s Current Industry IHS Towers

Adedotun Adegoke’s Prior Industry Huawei Technologies (outsourced) | LAPLACE TECHNOLOGIES LIMITED (Huawei-Etisalat Managed Service) | Ericsson

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Work Experience

IHS Towers

Regional NOC Manager

2015-02-01T00:00:00.000Z - Present

Huawei Technologies (outsourced)

Service Operation Group Team Lead

2012-12-01T00:00:00.000Z - 2015-02-01T00:00:00.000Z

LAPLACE TECHNOLOGIES LIMITED (Huawei-Etisalat Managed Service)

Network Surveillance Engineer.

2008-07-01T00:00:00.000Z - 2010-01-01T00:00:00.000Z

Ericsson

Industrial Trainee

2005-06-01T00:00:00.000Z - 2006-07-01T00:00:00.000Z

Skills

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Languages

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FAQ About Adedotun Adegoke

Adedotun Adegoke is located at
Nigeria

Adedotun Adegoke is a • Ensure the overall efficiency of the NOC and ensure accuracy of technical reports to different target groups. • Ensure all workarounds done to restore service are revisited in view of permanent resolution. • Analyze fault statistics of overall network and provide useful insights that supports both operational and strategic decision at all levels of Management. • Initiate and implement ideas on improvements to operational procedures, policies, network management and NOC functionality • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. • Coach and train the Network Operations team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs. • Ensure prompt identification of problems in the network and work together with performance and customer experience teams to achieve business performance targets and customer service level agreement. • Adopt new network management processes according to best practice to Suit Company’s business strategy. • Establish and maintain well-defined and effective communication channels within NOC, Network Management unit as well as internal and external customers. • Overall custodian of the NOC Knowledge base. • Create an environment which enables NOC personnel to effectively and promptly react to all network related faults • Co-ordinate the activities and output of direct reports. • Set direct report objectives and monitor performance based on set objectives. • Identify training needs of the NOC team. • Ensure budgetary control • Manage time, make decisions and take responsibility for decisions taken in the NOC • Manage the network management center to achieve key performance targets.General Audit of Tools and Equipment. Routine Maintenance and checks of the Tool. Identify and request for new equipment. • Generating Performance Statistic report through the use of HP Performance Manager • Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed. . • Work to make Service Desk the single source of truth and service delivery channel for IT. • Monitor and manage phone queue (participating in escalated calls as needed). • Trend analysis of SLA using KPI • Assisting in maintaining predetermined SLA and delivering esteemed service to the customer without the customer feeling any cost • .Managing incidents and ensuring they are been resolved as soon as possible so as not to cause hindrance or disruption in SERVICE. • To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery. • To provide reports to an agreed schedule (or on request), including management and account performance reports. • Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes. • Proffer solutions or advice on areas where SLAs are been breached to ensure proper availability of service to the customer. • Collate major incidents for P1 and P2 on a weekly basis with data collected daily from Service Desk for weekly review meetings where agreements are redressed and penalties are drawn. • Draw up recommendations and observations on areas where services are not been met in order for the services to be stable. • Create a KPI report for Etisalat Management on incidents and request been made the previous week and analyze the report on the key areas where improvements are needed. • Generate reports for incidents exceeding 24hours for priority calls and escalate to the management for review.• Responsible for drawing up shift schedule for team members. • Daily and weekly Resource Management. • Ensuring Service delivery of the vendor to the customer in compliance with all service processes, business rule and KPI requirement. • Closely work with other functional teams for troubleshooting and system improvement. • Raising of trouble tickets for fault calls, closing of the resolved fault calls using escalation tool. • Service request configuration and management in provisioning application. • Responsible network 1st line operation and maintenance (O&M) in Network Operation Center (NOC) [24 X7 in 6hours shift, 7 days a week] for IN/VAS nodes. • Assist and support IN related Configuration Management (CM), Performance Management (PM) and Fault Management (FM) for the Online Charging System. • Perform remote Corrective Maintenance (CM) from NOC for the IN & VAS nodes. • Monitor IN nodes performance and perform troubleshooting for any issue occurred in NOC. • Prepare regular report for network performance : - Daily generation of traffic report for various Value Added Services ( RBT, SMSC, MDSP,USSD, PUSHMAIL, UAP, URP,USSD) using the Linux operating system, Oracle database , Huawei Report Client, Remote Desktop and Filezilla. • Server checks on OCS nodes using Informix database system to verify the database and log file status • Backing up of the CDR database to tape and disk using Informix in UNIX operating system environment.• GSM Network monitoring (BSS). • Alarm monitoring using the Local Maintenance Terminal BSC6000 (LMT) • iManager M2000 Mobile Element Management System . • Troubleshooting ,Escalation and Resolution . • First and Second level troubleshooting of alarms • Opening and closing Trouble Tickets to resolve alarms • Key Performance index(kpi) report generation for network performance team.

Adedotun Adegoke currently works in the IHS Towers |

No Languages Available

Adedotun Adegoke has prior
experience in the following industries:
Huawei Technologies (outsourced) | LAPLACE TECHNOLOGIES LIMITED (Huawei-Etisalat Managed Service) | Ericsson

Adedotun Adegoke has the following professional experience:
IHS Towers | Huawei Technologies (outsourced) | LAPLACE TECHNOLOGIES LIMITED (Huawei-Etisalat Managed Service) | Ericsson