Adam Rivera Email & Phone Number | World Wrestling Entertainment, Inc. Stamford Connecticut 2007 - 2009 IT Help Desk Technician Responsibly for all tier one and tier two support for a 650 user organization including both domestic and international locations. Duties include system support of both workstation and laptop computers, network printers and Blackberry devices. Responsibilities include:  Incident and change request tracking leveraging Remedy ARS 6.2  Diagnosis and repair of workstation and laptop computers  Software support, including both Windows XP and Apple Macintosh OS X 10.x  Office 2003 and internal client/server application support  Technical lead, managing two full-time consultants  Active Directory and user account administration  Backup for system administration of the Blackberry Enterprise Server (BES)  Management of the Help Desk queue, coordinating workload and monitoring ticket volume Friedman Williams Group, New York, New York 2006 - 2007 Consultant - World Wrestling Entertainment, Inc. Responsibly for all tier one and tier two support, desktop builds and deployments. Duties included:  Computer hardware and software repairs  Creation of desktop and laptop imaging standards  Office 2003 and internal client/server application support  Blackberry device configuration and deployment STATE UNIVERSITY OF NEW YORK, Westchester, NY 2003 – 2005 Networking Candidate Gain and apply knowledge in all aspects of networking, including routers, operating systems, and general hardware and software troubleshooting; currently enrolled in CCNA program. Work with professor in creation of networking lab, building and cloning PCs, ghosting, programming routers, and troubleshooting problematic IT equipment. BROADVIEW NETWORKS, Long Island City, NY 1998 – 2002 Help Desk Support Technician Fulfilled multiple, simultaneous duties, including installing and configuring desktop and laptop computers. Provided on-site and remote help desk support. Specialties: Microsoft Windows 2000 and 2003 Server, Microsoft Office 2000 and 2007, Microsoft Windows XP and Vista, Microsoft Visio, Publisher and Access. Apple Macintosh OS X, Microsoft Office 2008 for Mac, Adobe Photoshop, Cisco VPN, Citrix, Symantec Anti-Virus and Ghost Solution Suite 2.5. Remedy ARS 6.2, Adobe Writer, Roxio, SMS and Blackberry Enterprise Server administration. Hewlett Packard and Dell desktop computers, IBM laptop computers, Hewlett Packard all-in-one “multi-function” machines.

Adam Rivera

World Wrestling Entertainment, Inc. Stamford Connecticut 2007 - 2009 IT Help Desk Technician Resp...
23 Silvermine Manor, Brookfield, United States

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Adam Rivera’s Email adam.rivera@alticeusa.com

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Adam Rivera’s Location 23 Silvermine Manor, Brookfield, United States

Adam Rivera’s Current Industry Cablevision

Adam Rivera’s Prior Industry World Wrestling Entertainment | Broadview Networks

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Work Experience

Cablevision

Technical Support Rep

2012-01-01 00:00:00 - Present

World Wrestling Entertainment

IT Specialist

2007-04-01 00:00:00 - 2009-02-01 00:00:00

Broadview Networks

IT Helpdesk

1997-01-01 00:00:00 - 2001-09-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Adam Rivera

Adam Rivera is located at
23 Silvermine Manor, Brookfield, United States

Adam Rivera is a World Wrestling Entertainment, Inc. Stamford Connecticut 2007 - 2009 IT Help Desk Technician Responsibly for all tier one and tier two support for a 650 user organization including both domestic and international locations. Duties include system support of both workstation and laptop computers, network printers and Blackberry devices. Responsibilities include:  Incident and change request tracking leveraging Remedy ARS 6.2  Diagnosis and repair of workstation and laptop computers  Software support, including both Windows XP and Apple Macintosh OS X 10.x  Office 2003 and internal client/server application support  Technical lead, managing two full-time consultants  Active Directory and user account administration  Backup for system administration of the Blackberry Enterprise Server (BES)  Management of the Help Desk queue, coordinating workload and monitoring ticket volume Friedman Williams Group, New York, New York 2006 - 2007 Consultant - World Wrestling Entertainment, Inc. Responsibly for all tier one and tier two support, desktop builds and deployments. Duties included:  Computer hardware and software repairs  Creation of desktop and laptop imaging standards  Office 2003 and internal client/server application support  Blackberry device configuration and deployment STATE UNIVERSITY OF NEW YORK, Westchester, NY 2003 – 2005 Networking Candidate Gain and apply knowledge in all aspects of networking, including routers, operating systems, and general hardware and software troubleshooting; currently enrolled in CCNA program. Work with professor in creation of networking lab, building and cloning PCs, ghosting, programming routers, and troubleshooting problematic IT equipment. BROADVIEW NETWORKS, Long Island City, NY 1998 – 2002 Help Desk Support Technician Fulfilled multiple, simultaneous duties, including installing and configuring desktop and laptop computers. Provided on-site and remote help desk support. Specialties: Microsoft Windows 2000 and 2003 Server, Microsoft Office 2000 and 2007, Microsoft Windows XP and Vista, Microsoft Visio, Publisher and Access. Apple Macintosh OS X, Microsoft Office 2008 for Mac, Adobe Photoshop, Cisco VPN, Citrix, Symantec Anti-Virus and Ghost Solution Suite 2.5. Remedy ARS 6.2, Adobe Writer, Roxio, SMS and Blackberry Enterprise Server administration. Hewlett Packard and Dell desktop computers, IBM laptop computers, Hewlett Packard all-in-one “multi-function” machines.