Abhimaan Pokhriyal Email & Phone Number | • Exhibited excellence in Operations mgmt., Transition Manpower, Order to Cash, Revenue Cycle Management • Domain Expert in: US Healthcare, AR, Telecom, Health Insurance • Resourceful in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround time • Gained insightful experience thorough visiting USA for 3 months and completing end-to-end transition successfully • Drove strategic vision by institutionalizing process-improvements, infusing new ideas and taking enterprise-wide value-chain (end-to-end) approach to unlock maximum synergy to attain larger incremental scale impacting top-line growth and bottom-line savings • Capabilities in developing and implementing critical to quality service standards/ KPI for attrition control and performance excellence • Skilled in transforming processes and procedures to reduce wastage and enabling innovations in service delivery resulting in enhanced customer experience • Possess in-depth understanding of business; reviewing existing systems and business requirements and facilitating the implementation of new systems/ processes, in-line with the overall business goal and objectives

Abhimaan Pokhriyal

• Exhibited excellence in Operations mgmt., Transition Manpower, Order to Cash, Revenue Cycle Manage...
Ghaziabad, Uttar Pradesh, India

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Abhimaan Pokhriyal’s Location Ghaziabad, Uttar Pradesh, India

Abhimaan Pokhriyal’s Current Industry Genpact

Abhimaan Pokhriyal’s Prior Industry Pacific Global | Accretive Health | Porteck Info Services

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Service Delivery Lead

2019-06-01 00:00:00 - Present

Senior Operations Manager

2017-07-01 00:00:00 - 2019-06-01 00:00:00

Team Leader

2009-03-01 00:00:00 - 2011-10-01 00:00:00

Team Lead

2006-11-01 00:00:00 - 2010-02-01 00:00:00

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Abhimaan Pokhriyal is a • Exhibited excellence in Operations mgmt., Transition Manpower, Order to Cash, Revenue Cycle Management • Domain Expert in: US Healthcare, AR, Telecom, Health Insurance • Resourceful in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround time • Gained insightful experience thorough visiting USA for 3 months and completing end-to-end transition successfully • Drove strategic vision by institutionalizing process-improvements, infusing new ideas and taking enterprise-wide value-chain (end-to-end) approach to unlock maximum synergy to attain larger incremental scale impacting top-line growth and bottom-line savings • Capabilities in developing and implementing critical to quality service standards/ KPI for attrition control and performance excellence • Skilled in transforming processes and procedures to reduce wastage and enabling innovations in service delivery resulting in enhanced customer experience • Possess in-depth understanding of business; reviewing existing systems and business requirements and facilitating the implementation of new systems/ processes, in-line with the overall business goal and objectives