Abdul Mallik Email & Phone Number | ► REACH ME ▬▬▬▬▬▬ Email: ✉ abdulmallik@gmail.com CAREER OVERVIEW: ---------------------- ✔ Notable success of 18+ years in achieving results in a highly competitive market environment while working with high profile companies like Dell Software Group, SonicWALL Technology Systems India Pvt Ltd, Zscaler Inc etc. ✔ 18 years of IT Industry experience – 12 years in product / technology Customer Support ✔ Over 9+ years of People management – Performance Management / Review, Initiative Setting & Development Planning SKILLS & EXPERIENCE: ------------------------- ✪ EXPERT EXPERIENCE: ★Technical Support Management ★KPI & SLA Management ★Customer Success Management ★Coaching/Mentoring Managers ★Professional Services Management ★Enabling Partner Services Capabilities ★Manage high performance teams. ✪ INDUSTRY EXPOSURE: Information Technology & Services ✪ INTERNATIONAL EXPOSURE: Worked with Overseas Customers from Saudi Arabia & UAE. ✪ TEAM SIZE: Handled a large volume of team Size 189 with 12 Managers. ✪ ACHIEVEMENTS: ★Improved the overall performance of the team resulting in improvements of both Customer Satisfaction scores & Net Promoter in the range of 90%. ★Built a strong technical support team in Bangalore from scratch for a cloud security company Zscaler in a short period of ~ 6 months. Was leading from front with all the responsibilities like recruitment, training, resource scheduling to cover 24x7 Operations, go-live, mentoring on roles and within 2 quarters this team was exceeding the expectations wrt their performance. This helped the organization to serve customers in a timely manner reducing the average case/call handle times and the CSAT scores improved by 27 points in 4 quarters. Achieved 87% CSAT scores ★Awarded with "DELL CHAMPION AWARD" in 2015 & 2016 for outstanding contribution to business and dedication to customers.

Abdul Mallik

► REACH ME ▬▬▬▬▬▬ Email: ✉ abdulmallik@gmail.com CAREER OVERVIEW: ---------------------- ✔ Notabl...
Bengaluru, Karnataka, India

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Abdul Mallik’s Email amallik@sonicwall.com

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Abdul Mallik’s Location Bengaluru, Karnataka, India

Abdul Mallik’s Current Industry Aurovalor Consultancy Services

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Work Experience

Aurovalor Consultancy Services

Founder & CEO

2023-02-01 00:00:00 - Present

Zscaler

Vice President Global Customer Support

2021-04-01 00:00:00 - 2023-01-01 00:00:00

Sonicwall

Director of Professional Services-APJ | ✪ | Technical Support | Customer Success | CSAT | KPI | SLA

2018-01-01 00:00:00 - 2018-10-01 00:00:00

Dell

Director of Technical Support-APJ | ✪ | Technical Support | Customer Success | CSAT | KPI | SLA

2014-08-01 00:00:00 - 2016-11-01 00:00:00

Dell Sonicwall

Senior Manager Technical Support| ✪ | Technical Support | Customer Success | CSAT | KPI | SLA

2013-03-01 00:00:00 - 2013-05-01 00:00:00

E4e

Level 2 Support Engineer, SonicWALL Project

2006-04-01 00:00:00 - 2008-07-01 00:00:00

Waseet Electronics

Technical Manager Role

2001-02-01 00:00:00 - 2003-04-01 00:00:00

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FAQ About Abdul Mallik

Abdul Mallik is located at
Bengaluru, Karnataka, India

Abdul Mallik is a ► REACH ME ▬▬▬▬▬▬ Email: ✉ abdulmallik@gmail.com CAREER OVERVIEW: ---------------------- ✔ Notable success of 18+ years in achieving results in a highly competitive market environment while working with high profile companies like Dell Software Group, SonicWALL Technology Systems India Pvt Ltd, Zscaler Inc etc. ✔ 18 years of IT Industry experience – 12 years in product / technology Customer Support ✔ Over 9+ years of People management – Performance Management / Review, Initiative Setting & Development Planning SKILLS & EXPERIENCE: ------------------------- ✪ EXPERT EXPERIENCE: ★Technical Support Management ★KPI & SLA Management ★Customer Success Management ★Coaching/Mentoring Managers ★Professional Services Management ★Enabling Partner Services Capabilities ★Manage high performance teams. ✪ INDUSTRY EXPOSURE: Information Technology & Services ✪ INTERNATIONAL EXPOSURE: Worked with Overseas Customers from Saudi Arabia & UAE. ✪ TEAM SIZE: Handled a large volume of team Size 189 with 12 Managers. ✪ ACHIEVEMENTS: ★Improved the overall performance of the team resulting in improvements of both Customer Satisfaction scores & Net Promoter in the range of 90%. ★Built a strong technical support team in Bangalore from scratch for a cloud security company Zscaler in a short period of ~ 6 months. Was leading from front with all the responsibilities like recruitment, training, resource scheduling to cover 24x7 Operations, go-live, mentoring on roles and within 2 quarters this team was exceeding the expectations wrt their performance. This helped the organization to serve customers in a timely manner reducing the average case/call handle times and the CSAT scores improved by 27 points in 4 quarters. Achieved 87% CSAT scores ★Awarded with "DELL CHAMPION AWARD" in 2015 & 2016 for outstanding contribution to business and dedication to customers.

Abdul Mallik currently works in the Aurovalor Consultancy Services |

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Abdul Mallik has prior
experience in the following industries:
Zscaler | Sonicwall | Dell | Dell Sonicwall | E4e | Waseet Electronics

Abdul Mallik has the following professional experience:
Aurovalor Consultancy Services | Zscaler | Sonicwall | Dell | Dell Sonicwall | E4e | Waseet Electronics